Purchase Policies
1. Order Process
• All orders are placed exclusively through our online platform. • Once payment is confirmed, you will receive an email with your purchase details and tracking number. • Orders are processed within 24–48 business hours.
2. Payment Methods
• We only accept payments through PayPal and its associated methods (linked credit/debit cards, PayPal balance, bank transfers available on the platform). • All payments are processed via PayPal’s secure gateway, ensuring the protection of your data. • The store’s primary currency is USD (United States Dollar); any conversion is the responsibility of the issuing bank or platform.
3. Prices and Availability
• Published prices do not include local taxes, customs duties, import fees, or additional charges applicable in each country. • Prices displayed in our store also do not include import duties, local VAT, or customs fees in the destination country. These charges are the sole responsibility of the customer and must be paid upon receipt of the product in their country. • Product availability is subject to inventory and may change without prior notice. • In case of a pricing error or stock shortage, the customer will be notified to arrange a refund or reschedule the purchase.
4. Shipping and Delivery
• Delivery times depend on the destination and the logistics provider. • A tracking number will be provided to monitor the shipment. • The customer is responsible for providing a correct and accessible delivery address.
5. Changes and Cancellations
• Orders may be canceled within the first 12 hours after confirmation, provided they have not yet been dispatched. • For product changes, the customer must contact customer service before the order is shipped.
6. Customer Responsibility for Customs and Local Taxes
• The customer is responsible for covering any taxes, customs duties, import fees, or additional charges that may apply in their country of destination. • These costs are not included in the store’s published prices and may vary depending on local regulations. • If customs authorities require additional documentation, the customer must provide it to complete the delivery process. • Failure to pay taxes or duties may result in delays, retention, or return of the order, which will be the sole responsibility of the customer.
7. Data Security and Protection
• All payments are processed exclusively through PayPal, which guarantees high standards of security and encryption. • Our store does not store or have access to customers’ financial data (card numbers, bank accounts, passwords). • Only the information necessary to manage the order (name, shipping address, email) is recorded. • Using PayPal ensures that sensitive information remains protected and allows customers to shop with confidence.
8. Customer Service
• For any inquiries, claims, or purchase management, you can contact us through our support form or official email. • Our team responds within a maximum of 48 business hours.
