Return Policy
General Conditions
MarkGlobGo operates with a direct shipping model from international suppliers. Once a purchase is made, the product is dispatched directly to the customer’s address.
Returns are accepted only in specific and justified cases. Returns are not accepted for reasons of personal preference or change of mind.
Cases in Which Returns Are Accepted
The customer may request a return or refund only if:
The product arrives damaged or defective.
The product received does not match the order placed.
The package is lost in transit and does not reach the customer.
In these cases, the customer may choose between a full refund or a replacement product, depending on availability.
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, except for:
Customized or personalized products.
Products of personal hygiene or intimate use.
Perishable goods.
To exercise this right, contact us at info@markglobgo.com within the 14-day period.
Timeframe for Requesting a Return
Customers outside the EU have 10 calendar days from the date of receipt to open a return request. After this period, claims will not be accepted.
Return Procedure
To initiate a request, contact us at info@markglobgo.com within the established timeframe, providing:
Order number.
Photographic evidence of the product received (in case of damage or error).
Shipment tracking number.
Once validated:
A confirmation will be sent via email with a ticket number.
Refunds will be issued using the same payment method used for the purchase.
Estimated refund timeframe is 5–10 business days from approval.
For replacements, a new tracking number will be provided once dispatch is confirmed.
Return Costs
If the return is due to supplier error or product damage, MarkGlobGo will cover the shipping costs.
If the return does not meet the established conditions, the customer will be responsible for shipping costs.
Cases in Which Returns Are NOT Accepted
Cancellations after the order has been processed and shipped.
Delivery delays caused by customs, international logistics, or external factors beyond our control.
Products received correctly but no longer wanted by the customer (except EU customers within the 14-day withdrawal period).
Products of personal use, hygiene, or customized items.
Customer Responsibility
The customer must ensure that shipping details are entered correctly at the time of purchase.
The customer is responsible for reviewing this policy before placing an order.
MarkGlobGo Responsibilities
All orders are shipped with a tracking number.
Valid claims will be handled promptly and fairly.
We work with reliable partners to ensure quality and compliance in shipments.
International Orders
Delivery times and return procedures may vary depending on the destination country. Local customs may apply restrictions, taxes, or additional delays beyond our control. The customer accepts these conditions when placing an international order.
Official Communication Channels
Return requests must be submitted only through:
Email: info@markglobgo.com
The request form available in the customer’s account.
Claims made via social media or any other unofficial channel will not be considered valid.
Fraud Protection
MarkGlobGo reserves the right to reject returns if abuse of the system is detected, including repeated claims without valid grounds or insufficient evidence.
Processing Times
Initial validation: within 48 business hours.
Refunds once approved: 5–10 business days.
Replacements: tracking number provided once dispatch is confirmed by our logistics partners.
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